TERMS & CONDITIONS
AVAILABILITY
The offer of any room is subject to the room being available on receipt of deposit.
PAYMENT
Account balances must be paid by credit, debit, switch cards or cash.
CAR PARKING
At Mordon Lodge we have limited free car parking which is available on a first come first serve basis to our hotel residents
PETS
No animals or pets are permitted to stay in the rooms. Support Dogs are permitted in the bar and front terrace areas.
V.A.T.
VAT is included in all prices.
DELIVERIES
We will accept deliveries of parcels on behalf of our guests if given prior notice however we will not be held liable for the safety of the parcel.
TOWELS
Guests are requested to bring their own towels for the beach. Towels are provided for in-room use and also supplied for use.
MEALS AND REFRESHMENTS
We do not offer breakfast with any of our rooms.
ALLOWANCES
No allowances can be made for rooms not being occupied for the full period of the booking.
VALUABLES
The proprietor cannot be held responsible for cash or valuables.
FIRE SAFETY
The Hotel is up to date with its fire precautions and has been granted a fire certificate.
ARRIVALS AND DEPARTURES
Bookings commence at 3:00pm on day of arrival and rooms need to be vacated by 10:00am on departure day. Guests are welcome to use the hotel facilities all day on both arrival and departure day. Priority check-in and late check-out may be arranged at an extra charge. This arrangement can only be made close to the date of the stay and subject to availability.
DDA
Please advise us of any access needs that you have in order that we can provide the appropriate service.
SPECIAL OFFERS
Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Offers are only valid on new bookings made directly with the hotel. Selected dates may not be available for special offers.
BEHAVIOUR
Behaviour of guests and their visitors should not be excessive or rowdy and must not cause embarrassment to fellow guests. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings.
GROUP BOOKINGS
Please inform us before arrival if you are travelling in a group of six of more. We reserve the right to refuse unauthorised groups. Large groups may be required to provide an additional deposit at check-in, returnable on departure if unaffected. Please note it is now against the law to travel with people from outside your household or support bubble. You may be asked to prove you are from the same household on arrival at the hotel.
SMOKING
Please note Mordon Lodge is non-smoking throughout.
REFURBISHMENT
The lodge continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay.
We endeavour to keep all lodge facilities operating during our opening hours, but such facilities may be closed for private events, cleaning, decoration, repairs or any other reason beyond our control. Whilst we endeavour to minimise disruption to guests, we have no liability to guests in respect of the same
PHOTOGRAPHY, PRESS AND MEDIA
We reserve the right to maintain copyright of any photographs taken within our property. All photography or filming must be pre-authorised by a Manager of Morden Lodge. Morden Lodge does not permit press or blog reviews by members of the press, guests or members of the public without prior consent.
CCTV
In the public areas and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security for all our guests and staff
FORCE MAJEURE
Mordon Lodge cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
GENERAL INFORMATION
Although every effort has been made to ensure the accuracy of the information set out on our websites and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time.
All details are correct at time of going to print, however may be subject to change from time to time.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Morden Lodge liability for the death or personal injury of any person caused by the negligence of The Morden Lodge or its employees, servants or agents or to attempt to exclude or limit Morden Lodge liability in any manner which would be unlawful.
COVID-19 (CORONAVIRUS)
Due to COVID-19 please be aware that there may be some changes or delays to the service or facilities that we offer at the hotel in order to ensure the safety and well-being of our guests and team.
COMMENTS & COMPLAINTS
As a valued guest we wish to ensure you enjoy your stay with us, to help us with this please complete a feedback form at the end of your stay, we monitor these forms daily and take appropriate action to reward any positive feedback and resolve any negative comments.
However, if there is anything that you are unhappy about, please inform us so that we can deal with it as early as possible. This should in the first instance be made to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately in the interests of all parties
We ask for a reasonable time to resolve a complaint before a refund is issued. If you wish to contact a Director regarding your stay please email info@mordonlodge.co.uk
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.
TERMS OF CANCELLATION
In the unfortunate instance that a booking needs to be cancelled, the following policy applies:
If a booking is cancelled over 7 days before arrival date the deposit will be returned.
If a booking is cancelled less than 7 days before arrival date the deposit will be forfeited.
In the case of a no show the full booking cost will be charge.
If the total cost of the stay is taken as payment at time of making the booking the whole amount is non-refundable.
Please note that Advance Purchase rates are 100% non-refundable.